Frequently Asked Questions

Welcome to the FAQs section of The Jaid Collection. Below, you’ll find answers to some of the most commonly asked questions. If you need further assistance, please don’t hesitate to contact us directly at THEJAIDCOLLECTION@GMAIL.COM.

Shipping & Delivery

How long will it take for my order to ship?
Shipping times vary depending on the type of order:

  • Pre-Orders: Please allow 2 to 5 business days for processing, shipping, and delivery. This timeframe may vary based on product availability.
  • In-Stock Orders: Orders are typically processed and shipped within 1 to 3 business days.

For customers in Jacksonville, Florida, we offer complimentary personalized local delivery. For orders outside of Jacksonville, shipping fees apply, and charges will be calculated during checkout.

How are shipping fees calculated?
Shipping fees depend on factors like destination, package weight, and the shipping method you select. For Jacksonville, Florida customers, delivery is complimentary. Shipping costs for orders outside Jacksonville will be calculated and shown during checkout.

Can I track my order?
Yes! Once your order is shipped, we will provide a tracking number so you can monitor its progress directly with the carrier.

Orders & Modifications

Can I modify or cancel my order after placing it?
Due to the nature of our products and sanitary reasons, all sales are final. We do not accept cancellations, modifications, or exchanges once an order is placed. Please review your order carefully before completing the purchase.

What if I received the wrong item?
If you receive an incorrect item, please reach out to us immediately at THEJAIDCOLLECTION@GMAIL.COM. We will investigate the issue and work to resolve it as quickly as possible.

Payment Methods

What payment methods do you accept?
We accept the following payment methods to ensure a seamless and secure transaction:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Mobile Payments (Apple Pay, Google Pay, Zelle)

All payments are processed securely to protect your information.

Hair Extensions

What type of hair extensions do you sell?
At The Jaid Collection, we specialize in raw Vietnamese hair extensions, which are:

  • 100% single-donor sourced
  • Unprocessed, preserving the hair’s natural texture, color, and quality
  • Ideal for those looking for long-lasting, high-quality hair that is easy to style and maintain.

Our extensions are known for their durability and natural appearance, making them a perfect choice for enhancing your look.

Gift Cards & Promotions

Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly from our website. They make the perfect gift for any occasion and can be redeemed for any product available at The Jaid Collection.

Do you run promotions or discounts?
We do occasionally run sales and special promotions. To stay informed about exclusive offers, be sure to subscribe to our newsletter and follow us on social media.

Order Pickup & Address Changes

Can I pick up my order in-store?
Yes! For customers in Jacksonville, Florida, we offer the option to pick up your order in person. To arrange for local pickup, please contact us at THEJAIDCOLLECTION@GMAIL.COM, and we will coordinate a convenient time.

Can I change my shipping address after placing an order?
Once your order is placed, we are unable to modify the shipping address. Please verify your shipping address before completing the order. If you realize there is an error after placing the order, contact us immediately, and we’ll do our best to assist you.

Customer Support

How can I contact customer service?
For any questions or concerns, please email our customer service team at THEJAIDCOLLECTION@GMAIL.COM. We aim to respond to all inquiries within 1 to 2 business days.

We hope this FAQ section helps clarify your questions. If you need further assistance, don’t hesitate to contact us directly. Thank you for choosing The Jaid Collection!